Terms & Conditions

Overview

This website is operated by Village Groceries. Using the website https://villagegroceries.co.uk/ (here forth referred to as, "this store","the store", "this site", "the site", "we", "us" or "our") you are agreeing to the terms and conditions (here forth referred to as "the Terms" or "this Agreement") set out below which apply to the use of both the website and the products offered through it.

A reference to a "product" or "item" here forth refers to any item purchased or available for purchase through the site. These conditions apply to all products and services provided by the the site to any customers or users of our site (here forth referred to as "the Customer" or "you") and prevail over the conditions of business of any of our suppliers.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of the Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Your Obligations

  • By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site
  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws)
  • All our products purchased on this store is for ‘Personal Use’ only and may NOT be used for commercial purposes
  • You must not infect the website with any worms or viruses or any code of a destructive nature
  • Without limiting the generality of any other provision of these Terms, if you default negligently or willfully in any of the obligations set forth in these Terms you shall be liable for all the losses and damages that this may cause to the Site
  • A breach or violation of any of the Terms will result in an immediate termination of your services and all the orders that are currently under processing

Pricing, Availability and Information On Goods

  • Whilst every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found, then, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or canceling your order
  • Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the sale of a product without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the sale of product
  • The goods advertised on the Site are subject to availability but we will always endeavor to update the website to reflect when our Products have sold out. However, we can accept no responsibility for the Product ordered by you being unavailable and will issue you with a full refund in respect of that particular Product(s). In such circumstances we will contact you to inform you and may suggest equivalent products that you might wish to purchase.
  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk

Purchase & Payment

  • No contract is formed between you and the Site until you receive confirmation that your order had been accepted and payment taken
  • We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks

Limitation Of Liability

  • To the maximum extent permitted by law, we accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk
  • Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforce-ability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal

Website Availability

  • The website is provided as is and on an as available basis. We give no warranty that the website will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality
  • We accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship

Customer Feedback

  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material that could in any way affect the operation of the website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party

Account Cancellation

  • The customer is under no obligation, and therefore cancellation of your account can be conducted at any time through the customer’s account page

Orders Cancellation

  • Goods which fall under Perishable food and drink i.e., something that deteriorates quickly, has a limited expiration date or is frozen food, are not considered for return.These non-refundable goods are defined under the term “Perishable Goods”
  • Please note that photo proof is required for any complaints w.r.t quality/damage/defective products
  • For health and hygiene reasons, we will not be able to accept returns on unwrapped products. Cancellation would be accepted based on written consent from the Customer
  • Customers are liable to take care of the products during the cancellation period.If cancellation is accepted via email from our end, then return the products in their original condition with adequate packing so that the package will reach us in good shape. Return should be within 7 days at your own expense to the address specified in cancellation acceptance email. Please note that if we had delivered the item to you in error or the item is defective/damaged, we will bear the return cost
  • Refunds in case of any damaged/defective item delivered from our end would be processed within 3-5 working days after the returned product is received at our warehouse
  • Please note, Customers are liable for any damages occurred during return to warehouse, in which case, damage charges would be deducted from refundable amount
  • Please note, shipping charges are non-refundable. All cancelled orders will only be refunded the full item price as on the invoice, any service charge or shipping charge applied isn’t refunded or cancelled

Shipping & Returns

Please refer to our Shipping & Returns page: https://villagegroceries.co.uk/shipping-returns/